Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the Luxiclean website and your booking of any cleaning service with Luxiclean ("we," "us," "our"). By requesting a quote, booking a service, or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Eligibility

To book a Luxiclean service, you must be at least 18 years old and have the legal authority to grant access to the property being cleaned — whether as the owner, tenant, or an authorized agent such as a property manager or realtor. By scheduling a booking, you represent that you meet these requirements.

3. Description of Services

Luxiclean provides standard recurring cleaning, deep cleaning, and move-in/out cleaning services for residential properties and short-term rentals across the Las Vegas Valley. Specific tasks included in each service tier are described on our website and may be adjusted based on the size, condition, and layout of the property at our reasonable discretion.

4. Booking & Payment

Bookings may be made online, by phone, or by email, and are confirmed once a payment method is on file. Payment is generally processed on or shortly after the date of service unless otherwise agreed in writing. Quotes provided online are estimates based on the information you provide; final pricing may be adjusted if the property's actual size or condition differs materially from what was described.

5. Recurring Services & Pricing

Recurring clients are billed according to the frequency selected at booking (weekly, bi-weekly, or monthly). Luxiclean reserves the right to adjust recurring rates to reflect changes in operating costs, but will provide at least 30 days' written notice before any rate change takes effect, giving you the opportunity to adjust or cancel your recurring plan.

6. Cancellations, Rescheduling & Access

We ask for at least 72 hours' notice to cancel or reschedule an appointment without charge. Cancellations made with less notice, or appointments where our team cannot access the property at the scheduled time, may incur a $70 late-cancellation or lockout fee to cover the reserved labor slot. Our team also reserves the right to decline service, or to leave a property early, if conditions present a safety hazard (such as pest infestations, exposed hazardous materials, or aggressive pets left unrestrained).

7. Client Responsibilities

Clients are responsible for securing pets, disclosing any known property hazards, removing or informing us of irreplaceable or high-value items in advance, and ensuring safe, reasonable access to the property at the scheduled appointment time. Luxiclean is not responsible for pre-existing damage, wear, or conditions not caused by our team.

8. Photo & Media Release

By booking with Luxiclean, you grant us permission to photograph the results of our work — never personal belongings or identifying items — for internal quality review and potential use in marketing materials. You may opt out of any marketing use of your photos at any time by notifying our office by email or phone; existing bookings and future service are unaffected by this choice.

9. Satisfaction Guarantee

If any area of your home does not meet our cleaning standards, please report the specific concern to our office within 24 hours of the appointment. We will return to re-clean the identified area at no additional charge. This guarantee applies to the specific concern reported and does not extend to tasks outside the scope of the booked service tier.

10. Liability & Insurance

Luxiclean carries general liability coverage for our cleaning operations. Any damage believed to be caused by our team must be reported within 24 hours of the appointment so we can investigate promptly. Where Luxiclean is found responsible for damage, our liability is limited to the reasonable cost of repair or replacement of the specific item affected, and we are not liable for indirect, incidental, or consequential damages.

11. Indemnification

You agree to indemnify and hold Luxiclean, its owners, and employees harmless from any claims, damages, or expenses arising from your breach of these Terms, misuse of our services, or failure to disclose a known hazard at the property that results in injury or loss.

12. Non-Solicitation of Personnel

Clients agree not to directly hire, engage, or solicit for hire any Luxiclean team member introduced to them through our services for a period of 12 months following their last appointment, without prior written consent from Luxiclean. A placement fee will apply if this provision is violated, reflecting the cost of recruiting and training our team members.

13. Right to Refuse or Terminate Service

Luxiclean reserves the right to refuse, suspend, or terminate service to any client at our discretion, including for abusive conduct toward our team, repeated late-cancellation fees, unsafe property conditions, or non-payment. Where reasonably possible, we will provide notice before terminating an ongoing recurring service arrangement.

14. Force Majeure

Luxiclean is not liable for delays or failures to perform services caused by events beyond our reasonable control, including severe weather, natural disasters, public health emergencies, or other circumstances that make performance impracticable. We will make reasonable efforts to reschedule affected appointments as soon as conditions allow.

15. Website Content Disclaimer

Content on the Luxiclean website — including pricing examples, checklists, and blog articles — is provided for general informational purposes and may not reflect every detail of your specific booking. We make reasonable efforts to keep information accurate and current but do not guarantee that all content is free of errors or omissions at all times.

16. Governing Law & Disputes

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles. Any dispute arising from these Terms or our services shall be resolved in the state or federal courts located in Clark County, Nevada, and you consent to the jurisdiction and venue of those courts.

17. General Provisions

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with any signed service agreement, constitute the entire agreement between you and Luxiclean regarding our services and supersede any prior understandings. Luxiclean's failure to enforce any provision is not a waiver of our right to do so later.

18. Contact

Questions about these Terms can be directed to estimating@luxicleanlv.com, by phone at (725) 910-7725.