Frequently Asked Questions

Standard cleaning covers routine upkeep — floors, bathrooms, kitchens, and dusting. Deep cleaning adds extra time on baseboards, grout, door frames, and other detail areas that build up over time. Most clients start with a deep clean, then switch to standard for ongoing maintenance.

Yes — inside-fridge and inside-oven cleaning are available as add-ons on any visit. Just select them when you book online or mention it to your cleaner ahead of time so we can plan enough time to do the job right.

Every cleaner arrives with a fully stocked kit of professional-grade supplies and equipment, so you don't need to buy or store a thing. If you'd prefer we use products you already have at home, just let us know when you book.

Absolutely. Request green cleaning products at no extra charge for any visit — great for homes with kids, pets, or anyone sensitive to stronger scents. Just note the preference in your booking notes or tell your cleaner on arrival.

Not at all. Many clients hand over a door code, key, or lockbox and go about their day. If you'd rather be there to walk the cleaner through your home first, that works too — whatever's most comfortable for you.

You can reschedule or cancel any booking free of charge with at least 72 hours' notice. Changes made after that window are subject to a $70 late-cancellation fee, since we hold that slot exclusively for you and turn away other clients.

We love pets and clean around them every day. For everyone's safety and comfort, we just ask that any anxious or protective animals be secured in a separate room while we work, so our team can move freely through the home.

If anything falls short, report it within 24 hours of your visit and we'll send a team back to make it right at no charge — no forms, no hassle. Your happiness with the finished job is the whole point of hiring us.

Every cleaner passes a thorough background check and in-person interview before joining our team — only about 1 in 10 applicants makes it through. We also verify references and run a paid trial clean before anyone visits a client's home solo.

Yes. Luxiclean is fully licensed, bonded, and insured to operate in Nevada, so you're covered from the moment our team steps through your door. We're glad to provide proof of coverage to property managers or landlords on request.

Accidents are rare but we take them seriously. Report any damage within 24 hours of your visit and our team will investigate right away and make it right, whether that means a repair, a replacement, or a claim through our insurance.